Refund policy

 

Returns

• All the fabric is made to order so we cannot offer a refund after you have paid for the fabric unless it is faulty. Please check your fabric or wallpaper for faults before you cut. PLEASE NOTE: if the fabric has been cut or made up we cannot offer any refunds.
• If you are sending fabric direct to a curtain maker please make sure they have checked they have the correct pattern/colour and quantity and there are no faults. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk.
• In some cases we need to see a photo of the fault and we need to physically inspect the fabric ourselves via the printers to double check the problem. We very rarely have a physical problem with the fabric and if we find one we like to get to the bottom of the problem so we will investigate. If any problems arise it is usually because the wrong pattern, colour or quantity has been ordered. Because you have ordered a bespoke product, once the fabric has been ordered and paid for we cannot change/cancel your order or give you a refund.

If you have any problems with the fabric you need to inform us of the problem within 10 business days after receipt at enquiries@franquemont-london.com. In the unlikely event that you find a fault with the fabric, we will arrange collection of that fabric and once it has arrived back with us, we will order the replacement fabric for you and send this as soon as possible.