Shipping policy

 

UK, US, EU and Worldwide Delivery

Franquemont is delighted to offer clients based in the UK, US, EU and worldwide delivery services. 

UK orders will have delivery costs calculated individually, tailored to the specific requirements.

International delivery charges are similarly determined on a case-by-case basis.

Please note: any duties or customs charges beyond standard delivery are the responsibility of the purchaser.

We request all delivery charges to be paid in full before your order leaves the warehouse.

 

Lead Times for Delivery

The lead time for fabrics within the UK is between 3-5 weeks from receipt of payment. The lead time for wallpapers within the UK is between 2-3 weeks from receipt of payment. These are approximate times and it can arrive sooner.

 

Correct Delivery Address

  • If you are sending to a third party and you have not checked the delivery address we are not responsible for re-shipping the order.
  • If you are sending your order to a third party you are liable to have the fabric checked at its destination. You need to check you have the correct, pattern, colour and quantity and check to see if there are any faults. If in the unlikely case there are any faults, please let us know straight away and we can organise to have more fabric sent. We are not responsible if you go ahead with making up and you discover there is a problem. Unfortunately, we cannot help once the fabric has been cut or made up. This is an industry standard procedure.
  • When the invoice has been paid we presume you have checked that all the information is correct and will continue to order and ship using the information provided on the invoice.
  • We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property.

 

Returns

  • All the fabric is made to order so we cannot offer a refund after you have paid for the fabric unless it is faulty. Please check your fabric or wallpaper for faults before you cut. PLEASE NOTE: if the fabric has been cut or made up we cannot offer any refunds.
  • If you are sending fabric direct to a curtain maker please make sure they have checked they have the correct pattern/colour and quantity and there are no faults. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk.
  • In some cases we need to see a photo of the fault and we need to physically inspect the fabric ourselves via the printers to double check the problem. We very rarely have a physical problem with the fabric and if we find one we like to get to the bottom of the problem so we will investigate. If any problems arise it is usually because the wrong pattern, colour or quantity has been ordered. Because you have ordered a bespoke product, once the fabric has been ordered and paid for we cannot change/cancel your order or give you a refund.

If you have any problems with the fabric you need to inform us of the problem within 10 business days after receipt at enquiries@franquemont-london.com. In the unlikely event that you find a fault with the fabric, we will arrange collection of that fabric and once it has arrived back with us we will order the replacement fabric for you and send this as soon as possible.